A WhatsApp template is not available in Spotler MailPro when the template is not available through Spotler Message, when the WhatsApp sender is not configured correctly, or when WhatsApp messaging is not active for the license. WhatsApp templates can be selected in Spotler MailPro when creating a WhatsApp message via Content > Messages.
Spotler MailPro uses WhatsApp templates from Spotler Message when users create WhatsApp messages. A WhatsApp template must be available through Spotler Message before it can be selected in Spotler MailPro.
WhatsApp requires Spotler Message
WhatsApp messages in Spotler MailPro require Spotler Message. Contact your account manager if you are interested in using WhatsApp messaging in Spotler MailPro.
Why is my WhatsApp template not available in Spotler MailPro?
Your WhatsApp template may not be available in Spotler MailPro because the template is not available through Spotler Message, the WhatsApp sender is not configured correctly, or WhatsApp messaging is not active for the license.
WhatsApp templates are selected when creating a WhatsApp message in Content > Messages. The selected messaging sender determines whether Spotler MailPro shows the WhatsApp message settings.
What can you check?
Check the following points when a WhatsApp template is not available in Spotler MailPro.
- Check whether WhatsApp messaging is active for the Spotler MailPro license.
- Check whether a WhatsApp messaging sender is configured via Setup > Campaign > Messaging Senders.
- Check whether the WhatsApp sender uses the correct details from Spotler Message, such as the WhatsApp number and API key.
- Check whether the WhatsApp template is available through Spotler Message.
- Check whether the correct messaging sender is selected when creating the message in Content > Messages.
How does the selected sender affect the template list?
The selected messaging sender determines which message type Spotler MailPro creates. When you select a WhatsApp sender in step 1, Spotler MailPro shows the WhatsApp settings in step 2.
In step 2, Spotler MailPro shows the available WhatsApp templates for the selected WhatsApp sender. If the selected sender is not a WhatsApp sender, the WhatsApp template field is not shown.
What should you do if the template is still missing?
If the WhatsApp template is still missing after checking the sender and template setup, ask the person who manages Spotler Message to check whether the template is available for the WhatsApp setup that is connected to Spotler MailPro.
If WhatsApp messaging is not active for the license or the required messaging setup is missing, contact your account manager.
FAQ
Where do WhatsApp templates in Spotler MailPro come from?
WhatsApp templates in Spotler MailPro come from Spotler Message. A template must be available through Spotler Message before it can be selected in Spotler MailPro.
Where do you select a WhatsApp template in Spotler MailPro?
You select a WhatsApp template when creating a WhatsApp message via Content > Messages. Select a WhatsApp messaging sender in step 1 to continue with the WhatsApp template settings in step 2.
Does the selected messaging sender affect the available templates?
Yes. The selected messaging sender determines whether Spotler MailPro creates an SMS message or a WhatsApp message. WhatsApp templates are shown when the selected sender is a WhatsApp sender.
Can users activate WhatsApp messaging themselves?
No. WhatsApp messaging in Spotler MailPro requires Spotler Message and the correct messaging setup. Contact your account manager if you are interested in using WhatsApp messaging in Spotler MailPro.