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Two-factor authentication (2FA) and how to enable, disable and reset

We highly recommend enabling two-factor authentication (2FA) because doing so increases the security of your account. Even if somebody guesses your password, they won’t be able to access your account.

In this article, you will read how to:

User:

Admin:

Enable 2FA

  1. Go to Admin and click Users.
  2. Click on the Enable TOTP link for the specific user (last column). Or click on the Options link in the right top corner under your name. Then click "Enable two-factor authentication with time-based one-time passwords (TOTP)".

    Users_enable_top.png

  3. Download and install one of the suggested authenticator apps on your mobile phone that generates one-time passwords.

    mceclip2.png

  4. Fill in your password and click Continue.
  5. Scan the QR code with your authenticator app, or add the account with the secret shown below the QR code.

    Screenshot_2022-05-19_at_15.17.34.png

    (don't use this example!)
  6. Click on the link "If you added the account to your authenticator app, click here to verify."
  7. Fill in the verification code provided by the authenticator app.
  8. Click Continue to enable the two-factor authentication.

Disable 2FA

  1. Go to Admin and click Users.
  2. Click on the Disable TOTP link for the specific user (last column). Or click the Options link in the right top corner under your name. Then click "Disable two-factor authentication with time-based one-time passwords (TOTP)".

    Disable_totp.png

  3. Fill in the verification code provided by the authenticator app. Two-factor authentication will be disabled.

Remember to remove the entry in your authenticator app.

License-wide security settings

Go to Admin → Security settings to adjust the security level of the entire Spotler MailPro license.

Two-factor authentication can be set up in two ways: Using a verification code in an authenticator app, or using a confirmation mail. We recommend using the authenticator app.

You can also select how often users are required to change their password. We highly recommend to have users choose a new password periodically.

Reset 2FA

Does a user no longer have access to their authenticator app? Reset the 2FA for the user as follows. They will be prompted to enable 2FA the next time they log in.

  1. Go to Admin and click Users.
  2. Click on the Reset TOTP link for the specific user (last column).

    Reset.png